Customer Stories — real feedback from real jewelers

Jewelry businesses that love working with PIRO

Discover how PIRO helps stores save time, reduce errors, and grow with confidence. Real reviews, real results.

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Verified Reviews From Trusted Platforms

See what real users say about PIRO on independent software review sites.

Capterra

"Recouped My Time"

Piro has significantly decreased the amount of time it takes to input jobs into our system. I've already recouped a lot of my time using Piro, as have our other employees that rely on the system.
Mallory B.
Production Manager
Verified Nov 24, 2025
SoftwareSuggest

"Stop Using Spreadsheets: PIRO Fusion saves time!"

Information about our inventory and any given product is only a click or two away. The time required to find a bit of data has been reduced significantly!
Lynn A.
Graphic Designer
Verified Nov 5, 2024
Capterra

"Would definitely recommend to other companies"

Our rep was phenomenal and made what would feel like an incredibly overwhelming project seem straightforward and doable. We now have the ability to internally track where exactly our orders are and provide our clients with automated email updates.
Kelsey R.
Repairs & Returns Manager
Verified Jul 8, 2024
SoftwareSuggest

"Will absolutely improve our customer experience!"

She was extremely organized, followed through on deadlines, and was always very punctual with meetings. The pricing felt very fair, and they were always able to complete the coding quickly!
Kelsey
Repairs & Returns Manager
Verified Aug 2, 2024
Capterra

"Stop Using Spreadsheets! GoPIRO!"

Excellent! We got off to a rough start with the on-boarding but when we voiced our concerns the sales and management team were quick to get us what we needed.
Lynn A.
Graphic Designer
Verified Oct 9, 2024

What Our Customers Say Behind the Scenes

Real emails and meeting moments from customers who love working with PIRO.

Support That Jewelers Actually Love

Fast, reliable, and personal — hear it straight from our customers.

From: Roger A.
Subject: Happy Holidays & New Year
"Thank you to the entire Piro Team for the great work as always. We would not be able to be successful without your help. We are glad you are part of our team."
Feels Like Family
From: Andrea S.
Subject: Re: Support Ticket #4821
"Your support team responded within 10 minutes and resolved our issue on the spot. Incredibly fast — that's exactly what we need in retail."
10-Min Response
From: Andrea S.
Subject: Re: Support Ticket #4821
"Your support team responded within 10 minutes and resolved our issue on the spot. Incredibly fast — that's exactly what we need in retail."
10-Min Response
From: Kelsey R.
Subject: Re: Custom Feature Request
"Your support team is incredibly quick to respond and provide any updates needed. The ability to custom code things to our needs has been a game changer."
Quick & Custom
From: Lynn A.
Subject: Onboarding Follow-Up
"When we voiced our concerns, the sales and management team were quick to get us what we needed. Support made the whole process feel manageable."
Proactive Help
From: Mallory B.
Subject: Piro Support Feedback
"Our project manager was wonderful to work with. She walked me through everything and we're now ironing out the final kinks. Support has been exceptional throughout."
Hands-On Guidance

Hear From Our Customers

Watch how PIRO has transformed jewelry businesses across the country.

Pieter Andries Jewelers

"PIRO helped us to control every step along the way and grow."

Sasha Primak Fine Jewelry

"PIRO supports all of our manufacturing needs, inventory management, price quoting, memos, and purchasing."

Vlora Jewelry

"I would highly recommend PIRO to everybody who is looking to grow their business."

Jamie Turner Designs

"It was very nice to have a program that has all of our needs in one place, and we don't have to link multiple systems together."

Bony Levy

"Before PIRO, it took us 5 days to put together all the data for our purchasing. Now it takes 5 hours."

Capuccine Jewelry

"PIRO Fusion allows us to get comprehensive insights into the entire product workflow."

Ready to Transform Your Jewelry Business?

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