Communications Integration
PIRO + RingCentral — AI-powered communication center for jewelry teams
Log calls and messages, send SMS updates, and view AI-assisted customer summaries enriched with PIRO data — all inside your ERP.
AT A GLANCE
Click-to-call
Call customers directly from their PIRO profile — no app switching
Auto call logging
Calls are automatically logged against the PIRO customer record with key interaction details
AI-assisted customer summary
See an instant customer summary enriched with PIRO profile, order, repair, and communication data
Every call, every message
logged, connected, and analyzed
PIRO’s RingCentral layer brings calls, SMS, communication history, and AI-assisted summaries into the same workspace as orders, repairs, quotes, invoices, and customer notes.
Click-to-call from PIRO
Initiate calls directly from customer records in PIRO. No need to switch apps or dial numbers manually — just click and connect.
Automatic call logging
Every inbound and outbound call is logged against the customer record in PIRO with timestamp, duration, agent details, and sentiment.
SMS notifications & review requests
Send SMS updates for order status, repair completion, pickup reminders, appointment follow-ups, and review requests through RingCentral.
Customer context on calls
When a customer calls, PIRO surfaces their profile, recent orders, open repairs, quotes, invoices, notes, and purchase history so your team is prepared.
Communication Center
View calls, SMS, customer notes, interaction history, emails and follow-up activity in one PIRO communication workspace.
Replace costly clienteling tools
Handle customer communication, SMS follow-ups, review requests, and interaction history inside PIRO, reducing the need for separate clienteling tools such as Clientbook or Podium.
Ready to unify your communications?
See how PIRO + RingCentral brings calls, SMS, AI-assisted summaries, and customer history into one communication center for jewelry teams.